Is Cancer in Your Life?
Call the Cancer Support Helpline
888-793-9355
Monday–Thursday: 11 a.m. – 8 p.m. ET
Friday: 11 a.m. – 6 p.m. ET
Do you need someone to talk with about your cancer experience?
We are here to help you by offering free, personalized navigation by phone and online.
Our Cancer Support Helpline is staffed by community navigators and resource specialists who have extensive experience in helping people affected by cancer. We provide guidance, resources, and support to cancer patients or their loved ones with a variety of needs — from getting information about cancer, identifying a local support group, or just finding someone who is willing to listen. So that no one faces cancer alone.
Our services include:
- Connecting callers to local or national resources, counseling, support groups, treatment lodging & transportation services, and other programs
- Live web chat option for those who prefer not to call ― Find the Chat Now window at the bottom of your screen
- Specialized information and navigation in finances & treatment costs, clinical trials, pediatric oncology, CAR T cell therapy, and genetics/genomics
- Treatment decision-making education
- Access to an online distress screening program, CancerSupportSource®
- Guidance on the full scope of resources at the Cancer Support Community
- Live, bilingual Spanish navigation services
- Over-the-phone translation support in over 200 languages
We provide specialized navigation
The Cancer Support Helpline’s experienced team of professionals includes specialized navigators who are available by appointment. They are trained in assisting people in the following areas:
Financial
Our Financial Navigator assists people with financial issues related to cancer, including providing referrals to resources that may help with cancer-related treatment expenses. Services also include tips on how to manage treatment-related costs, how to communicate with healthcare providers about the cost of care and payment, and understanding insurance benefits.
Clinical Trials
Our Clinical Trials Navigator serves as a resource to patients and families seeking general information about cancer clinical trials, including referrals to resources related to clinical trials. Our Clinical Trials Navigator can also offer tips on discussing clinical trials with a healthcare team and how to find a clinical trial.
Watch our webinar for patients and caregivers to gain the tools, knowledge, and confidence to understand & make decisions about clinical trials.
Watch Now
Genetics/Genomics
Our Genetics/Genomics Navigator provides education and navigation for patients and families concerned about issues related to genetics/genomics and cancer, including referrals to resources.
Pediatric Oncology
Our Pediatric Oncology Navigator assists people with psychosocial issues related to pediatric and young adult cancer, including providing referrals to resources. Services also include education and navigation for families and children over the age of 18 who have been touched by childhood, adolescent, or young adult cancer.
CAR T Cell Therapy
Our CAR T navigators are licensed clinical social workers who are oncology-trained to provide education, resources, and emotional support to people with cancer who are considering or actively being treated with CAR T cell therapy. This program provides free personalized navigation for both patients and caregivers. For more information, contact 844-792-6517.
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